Shipping & Delivery:

• All orders will be processed within 2-3 business days of receipt of payment. Tracking details of every shipment is shared with the customer over email and SMS. We ship across India. For all prepaid orders above Rs. 999, the shipping is FREE. However, orders below Rs. 999 attract a FLAT fee of Rs 60 which may vary as per state and distance. The goods are delivered between 9:00 AM and 6:00 PM, Monday to Sunday. Excluding public holidays. However, delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We request you to not accept the parcel if it is tempered or not packed properly. Parcels will need to be signed by customer on receiving

Returns & Refund:

• In an unlikely event of you not being entirely satisfied with our products, we would be happy to hear you. Please note that as a policy, we don’t offer any returns or exchange. However, if the product you received is wrong, tampered or damaged, please write to us within 24-hrs of receiving your parcel at customercare@caleo.co.in. Please do send a picture of the products as attachment. Alternatively, you can call us on (number). Our customer service representative will guide you through the process and your item(s) will be replaced subsequently. Any complaint received beyond 24-hrs shall not be entertained. Please note that returns shall be accepted only if the product has not been used and the packaging has not been tampered in anyway. Return policy does not apply on free gifts and promotional items.

Returns by Site Customer:

• Raise a return/replacement request within 24-hrs from the date of delivery. In case of damaged/missing product, raise a return/replacement within 24-hrs from the date of delivery.
• Caleo will take 2 working days to review your return request.
• After the product is received, Caleo will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.

Returns will be accepted under the following conditions:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – physical damage/ tampered product or packaging
• Incomplete order – missing products

Returns will not be accepted under the following conditions:

• Opened/used/altered products
• Original packaging (mono cartons, labels, etc.) missing
• Serial Number/Batch Number is tampered
• The return/replacement request is generated after 24-hrs from the date of delivery
• The damaged/missing product is reported after 24-hrs from the date of delivery

Cancellation:

• In case products ordered is upon Cash-on-Delivery, there would be no cancellation charges. In case your order is prepaid, we would issue you a Refund which would reflect in 5-7 working days in your account from which payment is done. No cancellations are possible for orders that have already been shipped.