FAQs

You can return your order within 15 days of its delivery. Please follow these steps to return order:

  1. Click on ‘Return/Exchange’ link against your order in the Order History section in My Account
  2. In case you are a Guest User, fill in your order details in Track Order page. Follow steps as given here.
  3. Click on the Return link, indicate the reason for return, choose a mode of refund and confirm request.
  4. Once the return request is placed we will make sure that this is processed on priority.

You can return your order within 15 days of its delivery. Please follow these steps to cancel order:

  1. If you are a Guest User, fill in your order details in Track Order page.
  2. Click on the ‘Return/Exchange’ link, indicate the reason for return, choose a mode of refund and confirm request.
  3. If you choose to refund the amount to your Teens wallet, we ask you to create an account with Teens. Enter your password and the account is created immediately. You can log in using the email address used to place the order and access wallet amount in Wallet page. Please find the steps to use Teens wallet.
  4. If you choose to refund the amount back to the original mode of payment, the process will be initiated once the items are picked by our courier partner and this will take 7-10 business days. This option is applicable for all pre-paid orders paid using Debit/ Credit cards, Netbanking and Online Wallets. Please note this is not applicable on Teens wallet.
  5. You can choose to refund the amount to your Teens Wallet. The amount will be credited in your Teens wallet once the items are picked up by our courier partner.
  6. Once the return request is placed and the items are picked by our courier partner, we will make sure that this is processed on priority.
  7. For reasons including hygiene, we do not accept a return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.

You can return your order within 15 days of its delivery. Please follow these steps to return order:

  1. For reasons including hygiene, we do not accept a return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi piece sets that includes panties.
  2. Our return and exchange policy allows for you to return/exchange your order within 15 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 15 days of the order’s delivery.
  1. Click on ‘Return/Exchange’ link against your order in the Order History section in My Account
  2. In case you are a Guest User, fill in your order details in Track Order page. Follow steps as given below.
  3. Click on the ‘Exchange for another size’ or ‘Exchange for product in same offer’ link and indicate the product/ size to be exchanged with.
  4. Proceed to the next step and select the shipping address to deliver the exchanged products.
  5. For reasons including hygiene, we do not accept a return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.

Log in to your account in Teenslifestyle.com and go to the My Orders section to access your order history. If you are a Guest User, fill in your order details in Track Order page.

No, registration is not mandatory, you can shop using your Facebook/Gmail account or as a Guest. If you register with Teens.com you get:

  • Quick Access to your order history, profile & wishlist
  • Faster checkouts by saving your details for seamless experience
  • Join the inner circle and stay updated with the latest collection and offers.

Tax may vary depending on factors like the city where the order would be shipped to and price of products.

  • For reasons including hygiene, we do not accept return of briefs, panties, or shapewear panties, or an opened box of a multi-piece set that includes panties.
  • Cash cannot be claimed against gift cards and gift wraps.
  • No item that has been sold as part of a multipack can be returned as an individual item.
  • Certain sale events or offers will not covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.
  • Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.
  • The gift items received by you can not be exchanged. Panties received as gifts can not be returned either for hygiene reasons. In such cases, a nominal charge per gift item is deducted from the refund amount. This nominal charge will be mentioned on your invoice.
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